Frequently Asked Questions
Everything you need to know about your Cou Cou essentials.
What is the fit like for Cou Cou Intimates?
Our pieces are designed to fit true to size with a comfortable, everyday stretch. We recommend checking our detailed size guide on each product page to find your perfect match in our French-cut silhouettes.
How should I care for my organic cotton pieces?
To maintain the longevity and softness of your intimates, we recommend machine washing on a cold, delicate cycle with similar colors and laying flat to dry or tumble drying on low.
What is your return and exchange policy?
For hygiene reasons, we only accept returns or exchanges on unworn items in their original packaging with tags attached within 30 days of purchase. Please note that opened packs are final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location and preferred shipping method.
Are your products sustainably made?
Sustainability is at our core. Our intimates are crafted from 100% GOTS-certified organic cotton and produced in ethical factories that prioritize fair wages and safe working conditions.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to follow your package's journey to your doorstep.